Shipping policy
Processing Time:
Once you place an order with us, our dedicated team at KrissyGrows will work diligently to prepare your package. Please allow for up to 7 business days for processing. We believe in paying attention to every detail to ensure your salves, balms, and magnesium oil are carefully packaged and ready to dazzle you.
Shipping Methods:
To cater to your unique needs and preferences, KrissyGrows offers a selection of reliable shipping methods. We collaborate with trusted shipping partners who share our commitment to delivering your products safely. At checkout, you'll have the option to choose your preferred shipping method. Please note that delivery times may vary based on your location and the shipping method chosen.
Shipping Rates:
We strive to keep our shipping rates fair and transparent, just like the crystal-clear streams that flow through our farm. Shipping costs are calculated based on the weight of your order and the destination address. To determine the precise shipping fee for your order, simply proceed to the checkout page and enter your address details. We aim to provide you with competitive shipping rates while ensuring your items reach you in perfect condition.
We only offer domestic shipping. We hope to share the wonders of KrissyGrows with everyone but for now, we only ship within the US.
Order Tracking and Updates:
We understand how excitement builds as you eagerly anticipate the arrival of your KrissyGrows products. To keep you engaged and informed, we provide order tracking services. Once your package is on its way, we'll send you a tracking number via email. Should there be any updates or unexpected adventures during transit, we'll keep you informed every step of the way. Rest assured, we're committed to maintaining open lines of communication and ensuring transparency throughout the shipping process.
Lost or Damaged Packages:
While we strive for perfection, sometimes unforeseen circumstances occur, like a sudden summer rainstorm. If your package goes missing or arrives in anything less than perfect condition, don't fret. Simply reach out to us to resolve the issue. Your satisfaction is our priority, and we'll explore suitable solutions such as a replacement or refund, depending on the situation.
Returns and Exchanges:
At KrissyGrows, your happiness is sacred to us. If, for any reason, you're not completely satisfied with your purchase, please contact us within 7 days of receiving your order to initiate the process. We'll guide you through the necessary steps to return or exchange the product, ensuring you find your perfect match from our bountiful selection.
Thank you for embracing the simplicity and natural goodness of KrissyGrows. We hope our shipping policies reflect our commitment to delivering your products with care and efficiency. If you have any further questions or require assistance, please feel free to contact our friendly team. May your health journey be filled with joy, wellness, and a deeper connection to nature's bountiful gifts.